TU Chemnitz Forschung Veröffentlichungen - aktuell Smart Salesperson and Smart Service-Owner – New role profiles due to changed competence requirements in the context of digital work

Smart Salesperson and Smart Service-Owner – New role profiles due to changed competence requirements in the context of digital work

Fischer, L. M., Hochstein, S., Schwarzkopf, M., & Bullinger, A. C. (2021). Smart Salesperson and Smart Service-Owner – New role profiles due to changed competence requirements in the context of digital work. In B. Bienzeisler, K. Peters & A. Schletz (Eds.), The Disruptive Role of Data, AI and Ecosystems in Services: Proceedings of the 31st RESER Conference (pp. 269-281). Fraunhofer IAO. https://publica.fraunhofer.de/entities/publication/dcd74908-67fd-412b-9a0c-aeeb22278057/details